Shire of Moora | Job Opportunity
Customer Service Officer
The Shire of Moora is looking for a Customer Service Officer who is a positive and proactive team-player. As a Customer Service Officer, you will provide high-quality customer service and deliver timely and accurate information to a range of stakeholders. The successful candidate must be highly organised, courteous and professional.
Key Responsibilities
- Attend to all customer enquiries received in person, via email and telephone.
- Answer incoming telephone calls and direct them to the appropriate officer.
- Monitor the Shire’s enquiries inbox, and record and allocate emails as appropriate.
- Collect mail, and register and allocate it appropriately.
- Attend to tourism enquiries.
- Support the administration of the Shire’s library services.
- Maintain the Shire’s reception and library areas and the public noticeboard.
- Process dog and cat registrations.
- Process gym and pool memberships.
- Process caravan park and other Shire building bookings.
- Order and maintain stationery and kitchen supplies.
- Receive and process payments, including rate payments.
- Undertake end of day reconciliations.
About the person
We are looking for someone who has:
- Strong customer service skills.
- Strong interpersonal skills, with a team-focused, enthusiastic and proactive attitude.
- Ability to work both autonomously and in a team.
- Developed organisational and time management skills.
- Developed literacy and numeracy skills.
- Developed computer literacy, with a commitment to accuracy and attention to detail.
What We Offer
- Full-time permanent appointment, subject to successful completion of probation period.
- Minimum salary of $63,232 per annum (or $32.00 per hour).
- One Rostered Day Off a month.
- Additional superannuation of up to 3%, subject to employee co-contributions.
- Employee benefits, such as free pool and gym memberships.
- Professional development opportunities.
Employment is contingent upon:
- Provision of a current satisfactory National Police Clearance.
- A pre-employment medical assessment, including drug and alcohol testing.
For more information, please contact Nerea Ugarte, Executive Manager – Corporate Services, Governance and Policy on (08) 9651 0000 or hr@moora.wa.gov.au.
Applications close at 4pm on Friday, 31 July 2026.
Applications must be marked “Private and Confidential” and posted or emailed to:
Human Resources
Shire of Moora
PO Box 211
MOORA WA 6521
or
hr@moora.wa.gov.au |